Privacy Policy

This Privacy Policy explains how MossandStoneGardens.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collection of Personal Information

When you visit the Site, we collect specific information about your device, your interaction with the Site, and the information needed to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, any information that uniquely identifies an individual, including the details below, is called “Personal Information.”

Please see the list below for more details about what Personal Information we collect and why.

Device Information

  • Personal Information Examples: web browser version, IP address, time zone, cookie information, viewed sites/products, search terms, and interaction with the Site.
  • Collection Purpose: to accurately load the Site for you and perform analytics on Site usage to optimize our Site.
  • Collection Method: Automatically collected through cookies, log files, web beacons, tags, or pixels when you access our Site.

Order Information

  • Personal Information Examples: name, billing address, shipping address, payment information (including credit card numbers, PayPal information), email address, and phone number.
  • Collection Purpose: to provide products/services to you, fulfill our contract, process payment information, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for potential risk or fraud, and, in line with your preferences, provide information or advertising relating to our products/services.
  • Collection Method: Personal Information collected directly from you.

Customer Support Information

  • Personal Information: To ship our products to your address.
  • Collection Purpose: To provide customer support.
  • Collection Method: Personal Information collected directly from you.

Minors

We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the email address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you, as described above.

For instance:

  • We use WordPress, Stripe, and PayPal to power our online store. Read more about how Stripe and PayPal use your Personal Information here: Stripe Privacy Center and PayPal Privacy-Full.
  • We may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or to protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be relevant to you.

For example:

  • We use Google Analytics to help us understand how our customers use the Site. Read about how Google uses your Personal Information here: Google Privacy Policy and opt-out of Google Analytics here: Google Analytics Opt-out.
  • We share data about your site use, purchases, and ad interaction on other websites with our advertising partners. We collect and share some of this data directly with our partners, and sometimes through cookies or similar technologies (which you may consent to, depending on your location).

For more information on targeted advertising, visit the Network Advertising Initiative‚Äôs (the “NAI”) educational page at: Understanding Online Advertising.

You can opt out of targeted advertising by following these links:

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at About Ads.

Use of Personal Information

We use your Personal Information to provide our services, including: offering products for sale, processing payments, shipping, and fulfilling orders, and keeping you informed about new products, services, and offers.

Lawful Basis

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent
  • Performance of the contract between you and the Site
  • Compliance with legal obligations
  • Protection of your vital interests
  • Performance of a task carried out in the public interest
  • Our legitimate interests, which do not override your fundamental rights and freedoms

Retention of Personal Information

When you place an order on the Site, we keep your Personal Information in our records unless you request its removal.

Please see the ‘Your Rights’ section below for more information on your right to erasure.

Automated Decision-Making

Fully automated decision-making involving a legal or otherwise significant effect on you is engaged in some EEA resident cases using customer data. Examples include:

  • Temporary IP address denylist associated with multiple failed transactions, lasting a few hours.
  • Temporary credit card denylist associated with deny listed IP addresses, lasting a few days.

Your Rights

If you are a California resident, you have the right to access, port, correct, update, or erase your Personal Information stored by us (also known as the ‘Right to Know’). Contact us through the information below to exercise these rights or designate an authorized agent to submit requests on your behalf.

Cookies

Cookies are small amounts of data downloaded to your device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by remembering your actions and preferences (such as login and region selection).

This means you don’t have to re-enter such information when you return to the site or navigate between pages. Cookies also provide information on how people use the website as first-time visitors or frequent users.

We use the following cookies to optimize your experience on our Site and provide our services:

CategoryNameFunction
Cookies Necessary for Store_abUsed in connection with access to admin.
Functioning_secure_session_idUsed in connection with navigation through a storefront.
cartUsed in connection with shopping cart.
cart_sigUsed in connection with checkout.
cart_tsUsed in connection with checkout.
checkout_tokenUsed in connection with checkout.
secretUsed in connection with checkout.
secure_customer_sigUsed in connection with customer login.
storefront_digestUsed in connection with customer login.
Reporting and Analytics_tracking_consentTracking preferences.
_landing_pageTrack landing pages
_orig_referrerTrack landing pages

A cookie’s duration on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most cookies we use are persistent and will expire between 30 minutes and two years from the download date.

You can control and manage cookies in various ways. Removing or blocking cookies can negatively impact your user experience, and some parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, often found in the “Tools” or “Preferences” menu. For more information on modifying your browser settings or blocking, managing, or filtering cookies, see your browser’s help file or sites like www.allaboutcookies.org.

Blocking cookies may not fully prevent sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of specific uses of your information by these parties, follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Since there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when detecting such a signal from your browser.

Changes to the Privacy Policy

We may update this Privacy Policy occasionally to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Information

For questions about our privacy practices, or if you want to make a complaint, please contact us by email at info@mossandstonegardens.com.