Welcome to Mossandstonegardens.com’s Shipping Policy! We understand the importance of delivering your orders promptly and efficiently, so we strive to provide our valued customers with the best possible shipping experience. This policy provides comprehensive information regarding our processing times, shipping methods, costs, local delivery options, and more.
Mossandstonegardens.com strives to ship orders within 48 hours of receiving them. However, during peak ordering periods (typically April and May), orders may be delayed by another day or two due to weather conditions and high order volume.
Please note that we exclude weekends and holidays in our processing time. Orders received after 5 pm will be processed the next business day.
Shipping Methods and Locations
We utilize FedEx Ground shipping for larger shipments and USPS for smaller items. We proudly ship to all states within the USA and Canada.
Shipping Costs and Delivery Options
Shipping costs vary depending on the size of the shipment and the destination. We will communicate this as an incentive to our customers if we offer a free shipping threshold. Please be aware that additional fees such as duties and taxes may be incurred.
Local Delivery and In-Store Pickup
We do not offer local delivery or in-store pickup for those who prefer local shipping options.
Returns, Changes, and Cancellations
We provide a dedicated return policy to accommodate returns, refunds, order edits, and exchanges. The policy will also outline our process for handling lost or damaged orders.
Mossandstonegardens.com acknowledges that unforeseen circumstances may cause delays in shipping, and we consider variables beyond our control. In the event of any service interruptions, we will communicate the estimated increased delivery time and explain the reason for the delay to our customers.
Feel free to contact our customer support for further inquiries or clarifications on our shipping policy.